Online Profiles

What is an online profile on Wibe?

An online profile on Wibe is a digital representation of your personal or professional identity. It includes details you choose to share, such as contact information, social links, and more.

How can I create my online profile?

To create your online profile, click on "Get Your Free Card," button, subscribe to our service, and sign up for an account. You'll then be able to create your personalized online profile.

Or after creating your account, in header, select Profile -> My Template. There you can create your online profile.

Also, after creating your account, in header, select Profile -> My Panel, then on My Panel Page, select My Template from Menu. There you can create your online profile.

How can I edit my online profile?

To edit your online profile, log in to your account and, in header, select Profile -> My Template. There you can edit your existing online profile.

Also, in header, select Profile -> My Panel, then on My Panel Page, select My Template from Menu. There you can edit your existing online profile.

Can I customize the look of my online profile?

Yes, you can customize the color scheme to match your preferences, and also choose from a plan (free, pro, premium) depending on your requirements and preferences.

Is my online profile public?

By default, your online profile is public, allowing others to scan and connect with you. However, you have control over the information you share.

How do others connect with me through my online profile?

Others can connect with you by using NFC technology or scanning the QR code on your smart card. It's a quick and efficient way to share your digital identity. Additionally, you can share your personalized link of your online profile, with whoever you want.

Can my contacts from the online profile be saved by those who scan it?

Yes, contacts from the online profile can be saved. On a desktop, users can bookmark the page using the "Bookmark this page" button. On a smartphone, they can save it to their contacts by clicking the "Save to contacts" button.

Can I update my online profile?

Yes, you can update your online profile from Profile > My Panel page.

Are online profiles accessible without a smart card?

Yes, you can share the link to your online profile with anyone, even if you don't have a smart card. The smart card enhances the experience with convenient scanning and connecting features.

Can I have separate online profiles for personal and professional use?

Yes, you have the flexibility to create and manage multiple online profiles, by creating different accounts on wibe.one. This allows you to tailor your digital presence for various purposes.

 Smart Cards

What is a Smart Card from Wibe?

A Smart Card from Wibe is a physical card equipped with NFC and QR code technology. It serves as a tangible representation of your online profile, allowing others to easily connect with you digitally.

How do I obtain a Wibe Smart Card?

You can obtain a Smart Card from Wibe by subscribing to our service. The card will be delivered to your provided address, and you can start making lasting impressions with your digital identity.

Can I have multiple Smart Cards?

Yes, you can order additional Smart Cards to expand your digital presence. Each card will be linked to your online profile, making it easy to share your details with different people.

What features does the Smart Card offer?

The Smart Card features NFC and QR code technology. By scanning the QR code or using NFC, others can effortlessly open your online profile, showcasing your details.

Is there an additional cost for extra Smart Cards?

Ordering extra Smart Cards have an additional cost. Please check our pricing plans for details on the number of Smart Cards included and any associated fees for additional cards.

How do I share my Smart Card with others?

Sharing your Smart Card is simple. Others can use NFC or scan the QR code to connect with your online profile. It's a quick and efficient way to exchange information in various settings.

What happens if I lose my Smart Card?

If you lose your Smart Card, contact us through our chat on: wibe.one or at the email: info@wibe.one. We can assist and provide information on obtaining a replacement.

Is the Smart Card secure?

Yes, the Smart Card is designed with security in mind. The NFC and QR code technologies are safe and widely used for digital interactions.

Payments

What payment methods are accepted on Wibe?

We currently accept payments through PayPal. It provides a secure and convenient way to subscribe to our service or make one-time purchases.

Is it safe to make payments on Wibe using PayPal?

Yes, making payments on Wibe through PayPal is secure. PayPal employs advanced encryption and security measures to safeguard your financial information.

What subscription plans are available, and how can I pay for them?

We offer monthly and annual subscription plans. You can pay for these plans using PayPal, ensuring a seamless and hassle-free transaction.

Can I cancel my subscription, and how does the refund process work?

Yes, you can cancel your subscription at any time. For monthly subscriptions, fees are non-refundable. Annual subscriptions may be refunded for the remaining months, minus the equivalent monthly fee for the period used.

Is there a one-time purchase option for additional smart cards?

Yes, you can make a one-time purchase for additional smart cards. This option is available for users who want to expand their digital presence and share details with more contacts.

What happens if my payment fails?

If your payment fails, we'll notify you, and you may experience a temporary suspension of PRO & PREMIUM features. It's crucial to update your payment information promptly to resume uninterrupted service.

Are there additional charges for using PayPal for transactions?

Wibe does not impose additional charges for using PayPal. However, please check with PayPal for any fees they may apply to your transactions.

Returns & Refunds

Can I return a smart card if I'm not satisfied with my purchase?

No, smart cards cannot be returned. Due to the nature of the services provided, smart cards are non-returnable. Please ensure you review the details of the smart card and our services before making a purchase.

Is there a refund policy for smart cards?

No, refunds are not applicable for smart cards. Once a smart card purchase is made, it is considered final. Please carefully review the information provided before completing your purchase.

What if my smart card is faulty or damaged upon delivery?

If your smart card is received in a faulty or damaged condition, please contact us through our chat on: wibe.one or at the email: info@wibe.one with details and images of the issue. We will work to provide a suitable solution, which may include a replacement.

Can I request a refund for a digital service, such as a subscription plan?

Refund policies vary for different services. Monthly subscription fees are non-refundable. For annual subscriptions, users may request a refund within 30 days of the initial purchase.

How can I modify or cancel a refund request?

If you need to modify or cancel a refund request for applicable services, please contact us through our chat on: wibe.one or at the email: info@wibe.one as soon as possible, and we'll assist you in the process.

Are there exceptions to the returns and refunds policy?

Wibe may consider exceptions to the policy in exceptional circumstances. Users are encouraged to contact Wibe for consideration in such cases.

Shipping & Delivery

How is the shipping cost determined for smart cards?

Shipping is free for smart cards. The delivery time and method may vary depending on the country. Please note that the speed of delivery can range from 3 to 45 working days, depending on the country of delivery.

Do you ship internationally?

Yes, we offer international shipping for smart cards. The delivery time may vary depending on the destination country.

What is the delivery time for smart cards?

The delivery time for smart cards can range from 3 to 45 working days, depending on the destination country. Factors such as customs processing and local postal services may impact the delivery timeframe.

How will I receive my smart card?

Smart cards will be delivered to the recipient's postal office. In some cases, delivery may be made to the recipient's house door, depending on the local postal service.

Can I track the delivery of my smart card?

Tracking information may be provided for certain shipping methods. You will receive a confirmation email with tracking details once your smart card is dispatched.

Is there an option for expedited shipping?

Currently, we do not offer expedited shipping. However, we continuously evaluate options to enhance the shipping experience for our users.

What should I do if my smart card is not delivered within the expected timeframe?

If your smart card is not delivered within the expected timeframe, please contact us through our chat on: wibe.one or at the email: info@wibe.one. We'll investigate the issue and provide assistance.

Are there additional fees for international shipping?

No, shipping for smart cards is free. However, local customs policies and import taxes, if applicable, may be the responsibility of the recipient.

Other Questions

Is there a limit to the number of smart cards I can order?

Currently, you can order up to 8 smart cards in a single order. If you require more, you can place additional orders to expand your digital presence.

Can I share my smart card with others, and how do they access my online profile?

Yes, you can share your smart card with others. They can access your online profile by using NFC technology or by scanning the QR code on your smart card.

What happens if I lose my smart card?

In the event of a lost smart card, contact us through our chat on: wibe.one or at the email: info@wibe.one. We'll assist you in securing your account and may provide options for a replacement.

Can I change the information on my smart card after it has been delivered?

No, you cannot request updates to the information on your smart card. But you can make changes on your online profile. To do that, on Wibe main page access your Profile > My Panel > My Template section > Edit.

Is there a referral program for Wibe services?

Currently, we do not have a referral program. Stay tuned for updates on new features and programs.

How can I contact customer support for further assistance?

For any additional assistance or inquiries, please contact our customer support team through our chat on: wibe.one or at the email: info@wibe.one. We're here to help!

Are there any hidden fees associated with using Wibe services?

No, there are no hidden fees associated with using Wibe services. The pricing details for subscription plans and additional smart cards are transparent and available for review.

Can I use Wibe services for business networking?

Absolutely! Wibe services are suitable for both personal and professional networking. Explore our sleek online profile templates designed for individuals and businesses.