This page outlines the policy for returns and refunds, specifically concerning the purchase of physical items, such as smart cards.

• Cancellation of Subscriptions:

  - Users may cancel their subscription at any time through our customer support chat or at info@wibe.one. The cancellation will take effect at the end of the current billing cycle.
   

• Refund Policy for Monthly Subscriptions:

  - Monthly subscription fees are non-refundable. Upon cancellation, users will continue to have access to pro & premium features until the end of the current billing cycle.
   

• Refund Policy for Annual Subscriptions:

  - For annual subscriptions, upon cancellation, refunds will be processed for the remaining months of the subscription, minus the equivalent monthly fee for the period used.
   

• Refund Policy for One-Time Purchases (Smart Cards):

  - One-time purchases, such as additional smart cards, are non-refundable due to the nature of the services provided.
   

• Return of Physical Items (Smart Cards):

  - Users may not request a return of physical items, such as smart cards. The item cannot be returned due to the nature of the service provided.
   

• Refund Processing:

  - Refunds, if applicable, will be processed within 7 business days to the original payment method used for the purchase.
   

• Modification of Refund Policy:
  - Wibe reserves the right to modify its refund policy at any time. Users will be notified of any changes through the Wibe platform or via email.